Make a complaint

RegenCo and its staff work hard to ensure that we can provide the best service and support to our clients and the industry. We also understand sometimes things go wrong.

We appreciate you taking the time to raise a complaint with us directly so that we can do our best to rectify the issue. We will respond to your complaint within 72 hours.

Thank you for your patience.

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If your complaint cannot be resolved by RegenCo, please consider lodging your complaint with the Carbon Market Institute, who oversees the Code of Conduct which RegenCo are signatories of. Please head to the Carbon Market Institute’s complaints website for more information.

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